Internet Explorer 11 has stopped working (Faulting Module Name: ntdll.dll)

 

Troubleshooting tips:

Internet Explorer:
Reset IE settings
Start IE without add-ons (“C:\Program Files\Internet Explorer\iexplore.exe” -extoff)
Disable add-ons
Disable ‘Enable third party browser extensions’
Disable Proteced Mode
Disable IE Enhanced Security Configuration (IE ESC)
Disable ‘Use software rendering instead of GPU rendering’ (Internet Options / Advanced)

Windows:
Disable User Account Control (UAC)
sfc /scannow (Repair Windows System Files)
DISM.exe /Online /Cleanup-image /Scanhealth (Scan or repair a Windows image; /ScanHealth /CheckHealth /RestoreHealth)

Citrix:
In Citrix environments disable Citrix Application Programming Interface (API) hook on iexplore.exe

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
Value Name: ExcludedImageNames
Type: REG_SZ
Value: iexplore.exe

For Windows 64-bit version

Keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\CtxHook
Value Name: ExcludedImageNames
Type: REG_SZ
Value: iexplore.exe

https://support.citrix.com/article/CTX107825

 

Leave a Reply

Your email address will not be published. Required fields are marked *